Effective Date: July 8, 2026

At LinenBySophie, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

1. Information We Collect

When you visit our site or place an order, we collect certain information necessary to process your purchase and provide our services:

Personal Identifiable Information: Name, shipping address, billing address, email address, and phone number.

Payment Information: All payment transactions are processed securely through our third-party payment gateways. We do not store or have access to your raw credit card details.

Order Details: Information about the premium textiles, sizes, and custom specifications you order from us.

Automatically Collected Data: Technical data such as your IP address, browser type, and how you interact with our website (collected via cookies to improve your browsing experience).

2. How We Use Your Information

We use the information we collect to:

Process, fulfill, and ship your standard and custom handmade orders.

Communicate with you regarding your order details, measurements, or customer support inquiries.

Send you tracking updates for your worldwide shipments.

Improve our website performance, catalog layout, and overall user experience.

Comply with applicable legal, tax, or customs regulations.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers essential to running our business:

Delivery and Postal Services: To physically ship your orders straight to your home.

Payment Processors: To ensure safe and secure transaction clearance.

Website Hosting Platforms: Our website platform (Tilda) to maintain store functionality.

4. Data Security and Retention

We implement appropriate technical security measures to protect your personal data against unauthorized access or disclosure. We retain your personal information only for as long as necessary to fulfill your order, meet tax/accounting obligations, or resolve any order-related inquiries.

5. Your Rights (Including GDPR)

Depending on your location (such as the European Union), you have specific rights regarding your personal data:

The right to access the personal information we hold about you.

The right to request the correction of inaccurate data.

The right to request the deletion of your data once an order is complete and legal retention periods have expired.

The right to object to or restrict certain data processing.

6. Cookies

Our website uses cookies to remember your preferences (like your shopping cart items) and analyze traffic. You can choose to disable cookies through your individual browser settings, though some website features may not function perfectly as a result.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions, concerns, or requests regarding your personal data and privacy, please contact us at:

Email: alesialinenstore@gmail.com.